Requests for records will take approximately 12 to 15 days to process. Once you have submitted your request and it has been processed, our copy service will then scan the medical records and mail them out. If you are requesting records for yourself, there may be a charge for this request.
To check on the status of a medical records request, please contact our copy service, Med. Rec Services at (949) 468-0505. They will be able to give you updated information, such as, when the medical records were mailed out or if payment is required before the medical records can be mailed out.
Please contact the Medical Records Office at (951) 358-5479 if you have any questions.
HIPAA (Health Insurance Portability and Accountability Act)
In 1996, Congress passed a law called the Health Insurance Portability and Accountability Act (HIPAA). HIPAA addresses the way a patient’s records are handled and maintained. In addition to the current California Privacy Laws, HIPAA sets a national standard on how health care providers and health plans must protect medical information.
HIPAA requires all treatment providers and health care plans to distribute a privacy notice that explains your rights as a patient, how your medical information may be used, our legal obligations to you, and how you may contact us for information or to file a complaint. This notice is called our Notice of Privacy Practices and is available at the link below or at any of our Family Care Centers.