Family Care Centers, Department of Public Health, Riverside County

Mom and baby

Your medical record contains Protected Health Information (PHI) which is maintained under State and Federal confidentiality and retention laws and statutes. The Clinic Management Office is responsible for monitoring these laws and retention schedules for all the Family Care Centers.

Requesting Copies of Medical Records

PHI is only released by a signed patient authorization.
To obtain the “Authorization for Release of Information from the Medical Record” form:

Download Authorization - FAX or mail the completed form to the appropriate Family Care Center
Visit your local Family Care Center

Requests for records will take approximately 5 to 10 days to process. Once you have submitted your request and it has been processed, our copy service will then scan the medical records and mail them out. If you are requesting records for yourself, there may be a charge for this request.

If it has been over two weeks since your submission, you can contact our copy service, Med Rec Services at (800) 994-9921. They will be able to give you updated information, such as, when the medical records were mailed out or if payment is required before the medical records can be mailed out.

Please contact the Clinic Management/Medical Records Office at (951) 358-5479 if you have any questions.

HIPAA (Health Insurance Portability and Accountability Act)

In 1996 congress passed a law called the Health Insurance Portability and Accountability Act. HIPAA addresses the way a patient’s records are handled and maintained. In addition to the current California privacy laws, HIPAA sets a national standard on how health care providers and health plans must protect medical information.

HIPAA requires all treatment providers and health care plans to distribute a privacy notice that explains your rights as a patient, how your medical information may be used, our legal obligations to you, and how you may contact us for information or to file a complaint. This notice is called our Notice of Privacy Practices and is available at the link below or at any of our Family Care Centers.
- Notice of Privacy Practices
- Aviso de Prácticas de Privacida