Your medical record contains Protected Health Information (PHI) which is maintained under State and Federal confidentiality and retention laws and statutes.
Medical Records Requests
Information about you and your health is confidential.
To obtain a copy of your medical records, please follow the instructions below:
1. Download and complete the authorization form
o Authorization for Patient to Access his or her Medical Records (English)
o Authorization for Patient to Access his or her Medical Records (Spanish)
You may also obtain an authorization at your local Community Health Center
Please note: Unsigned requests will not be processed.
2. Completed forms can be:
o Dropped off at your local Community Health Center
o Mailed to Riverside University Health System – Health Information Management Department. 7898 Mission Grove Parkway South, Suite 200, Riverside, CA 92508.
o Faxed to 951-486-5075 Attn: Release of Information
o Emailed to: RUHS-ROI@ruhealth.org
For medical record inquires please contact;
Frequently Asked Questions
Q: What if I see medical documentation in my medical records that I believe is an error?
A:Patients have the right to request a correction, referred to as an Amendment, to their record. This request may be submitted in writing to the Health Information Management Department
Request to Amend Record (English)
Request to Amend Record (Spanish)
NOTE: A written request for an amendment to a patient's record does not guarantee that the request will be approved.
Q: Is there a charge for copies?
A: Yes. The first 20 pages are free. For over 20 pages, there is a $15 administrative fee plus a charge of 25 cents per page for copies.
Q. May I request my records be electronically emailed to me or placed on a CD?
A: Currently RUHS can place records on a CD (a fee may be involved). Records are not emailed at this time to protect confidentiality of our patients.
Q: May my spouse request and receive copies of my medical record?
A: With a Consent Form of Authorization, another person may request and receive copies of your medical record.
Q: When can I expect to receive my copies?
A: It may take up to 10 business days to fulfill your request. Requests for acute mental health records will require approval of release from the physician.
Q: Can the copies be mailed to me?
A: Copies will be mailed to the address specified on the Consent Form of Authorization or you may pick them up during hours of operation.
HIPAA (Health Insurance Portability and Accountability Act)
In 1996, Congress passed a law called the Health Insurance Portability and Accountability Act (HIPAA). HIPAA addresses the way a patient’s records are handled and maintained. In addition to the current California Privacy Laws, HIPAA sets a national standard on how health care providers and health plans must protect medical information.
HIPAA requires all treatment providers and health care plans to distribute a privacy notice that explains your rights as a patient, how your medical information may be used, our legal obligations to you, and how you may contact us for information or to file a complaint. This notice is called our Notice of Privacy Practices and is available at the link below or at any of our Family Care Centers.